- 141, First Floor, 12 St Roots Terrace, London, United Kingdom
- operations@globalvisainternationals.com
Terms and Condition
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- Terms and Condition
Global Visa Internationals is your trusted partner for visa services. By accessing and using our website’s terms and conditions page, you agree to adhere fully to our Terms of Use and Terms and Conditions (collectively referred to as the “Conditions”).
These Conditions govern your interaction with our website and the procurement of services either directly through our site or by other means offered by us. Your acceptance of these terms is a prerequisite for both using our site and for the acquisition of our services.
Should you find yourself in disagreement with any part of the Conditions, please refrain from using our website or ordering our services.
Eligibility
To engage with our website and to contract our services, you must be at least 18 years of age. By using our website and agreeing to these Conditions, you confirm that you meet the minimum age requirement. We encourage you to keep a copy of these Conditions for your records.
Our Details
Global Visa Internationals is operated from our offices located at 141, First Floor, 12 St Roots Terrace, Los Angeles, 90010, United States of America. We are committed to providing you with exceptional visa services. For any inquiries, you can reach us at:
- Phone:07774277515
- Email: operations@globalvisainternational.com
- Opening Hours:
- Monday to Friday: 09.00 am to 07.00 pm
- Saturday: 10.00 am to 05.00 pm
Interpretation of Terms
In the context of these Conditions:
- “Global Visa Internationals“ refers to our online platform and the services we offer.
- “Client” includes you, your dependents, and any third party that accesses our website on your behalf.
- “Contract” is the legally binding agreement that comes into effect upon your acceptance of these Conditions or through payment for our services.
- “Services” encapsulate our comprehensive range of visa assistance offerings as detailed on our website.
Services and Commitment
At Global Visa Internationals, we specialize in providing detailed and personalized visa assistance services. Our commitment is to facilitate your visa application process with professional guidance and support. Our team adheres to the highest standards of service delivery, ensuring that your needs are met with the utmost efficiency and care.
Client Responsibilities
By using our website and services, you agree to provide accurate and complete information about yourself and any dependents. The integrity of the information supplied is crucial for the successful provision of our services.
Acceptance
By accessing our website and utilizing our services, you signify your explicit agreement to be bound by these Conditions. If you do not agree with these terms, you should not use our website or engage with our services.
For comprehensive details about our services and more information on how we can assist you, please visit our website or contact us directly during our operating hours.
Interpretation of Services
Communications
When engaging with Global Visa Internationals, whether through email or via the Client Login Area, you consent to use electronic means as your primary mode of communication. You acknowledge that all contracts, notices, information, and other communications we provide to you electronically satisfy any legal obligation for such communications to be in writing without affecting your statutory rights.
We will reach out to you via email, messages through the Client Login Area, or by posting notices on our website. To ensure efficiency and security in our communication, we strongly encourage the use of the Client Login Area for all correspondences. Global Visa Internationals reserves the right not to respond to queries not sent through this preferred medium.
Eligibility Assessment Questionnaire & Interview Questionnaire
The Eligibility Assessment Questionnaire, available on our website, is designed to evaluate your qualification for the visa category you are interested in. This initial step helps determine your potential eligibility.
Following this, the Interview Questionnaire collects further details about you, aiding us in providing a tailored visa application service. It’s important to note that the results from these questionnaires should not be taken as a definitive indication of your visa eligibility.
For a comprehensive assessment of your visa prospects, we recommend completing both the Eligibility Assessment Questionnaire and the Interview Questionnaire. After these steps, you’ll be in a position to explore and purchase the appropriate services we offer at Global Visa Internationals.
Verification of Client’s Information
Global Visa Internationals operates based on trust in the information provided by clients. We do not independently verify the details you submit; instead, we rely on the accuracy and completeness of the information you provide.
The guidance we offer is based on the assumption that your information is truthful and comprehensive. Please be aware that our advice is tailored to individual circumstances, which means it may not be universally applicable or suitable for others with different situations.
Types of Services
At Global Visa Internationals, we specialize in providing customized visa services tailored to meet the unique requirements of our clients. Below is a summary of the services we offer, with comprehensive details available on our website.
Manage Your Application
Our “Manage Your Application” service, also known as the “Do it Yourself Guide,” offers a comprehensive, step-by-step guide on the visa application process. This guide covers everything from initial eligibility assessment to successful application submission. It provides a personalized assessment of your visa eligibility, a detailed list of required documents with acceptable formats, templates for necessary letters, application forms, and lodgment details.
Please note that this service does not fall under our no-win, no-fee policy.
Full Representation Service – Postal or Premium
Global Visa Internationals offers a Full Representation Service that can be availed as either a postal service or a premium service. The postal option involves sending the application via post without a guaranteed processing time. The premium service aims for a decision within 24-48 hours. This comprehensive service manages your entire application process, with one of our experienced consultants preparing and overseeing your application and liaising with the immigration authorities on your behalf.
This service is included under our no-win, no-fee policy.
Document Verification Service
This service offers a one-hour consultation with an experienced consultant to review all paperwork and application forms. We provide detailed feedback on the documents, advice on resolving any issues, and suggestions for additional documents or amendments required to ensure a successful application outcome.
This service is not included under our no-win, no-fee policy.
Telephone Consultation
Our Telephone Consultation service provides a one-hour discussion with an experienced consultant to talk through your eligibility and the visa application process. We cover the necessary steps and documents required, addressing any queries you might have. Our goal is to identify potential issues and advise on improving your application’s success chances.
This service does not fall under our no-win, no-fee policy.
Face to Face Consultation
Choose our Face-to-Face Consultation for an in-person meeting with one of our experienced consultants. This hour-long session covers eligibility assessment, the application process, and the necessary steps and documents for the visa application. It’s an opportunity to receive tailored advice and answers to your questions, with strategies to enhance your application’s likelihood of success.
This service is not covered by our no-win, no-fee policy.
Form Filling Service
Our Form Filling Service includes an initial eligibility check against current immigration rules and assistance in filling out the relevant visa application forms based on the information you provide. An experienced immigration consultant will handle the form-filling process, ensuring accuracy and compliance.
This service is not included under our no-win, no-fee policy.
Period of Engagement of Service
Your engagement with Global Visa Internationals for our services begins upon your payment or acceptance of our Terms and Conditions, either in writing or by clicking the “ACCEPT” button on our website during registration, whichever occurs first. This marks the commencement of the ‘period of engagement,’ which will conclude once we have delivered the service you have purchased.
Delivery of Service
Upon your payment, Global Visa Internationals is committed to delivering the service within the specified timeframe below. Please note that the complexity of the Client’s Profile may extend the delivery time for certain services. The delivery timeline varies based on the service purchased:
Manage Your Application
We aim to deliver this service within two (2) working days from the receipt of payment. Should we require any further information or clarifications to provide you with the service, we will reach out via email, through the Client Login Area, or by posting notices on our website. If there is no response to our communications within two (2) working days, we will proceed to prepare the service based on the information you have already provided.
Full Representation – Postal Service or Premium Service
The delivery timeline for the Full Representation Service, whether it is the postal or premium option, will be established during the initial engagement. The service is considered complete once a decision has been made on your application by the immigration authorities.
Document Verification Service
The service will be delivered as per the schedule agreed upon during the initial engagement and is considered complete once you have had the one-hour consultation with one of our immigration consultants.
Telephone Consultation
The service is delivered according to the terms agreed upon at the start of an engagement and is deemed complete following the one-hour consultation with our immigration consultant.
Face to Face Consultation
This service will be delivered based on the initial agreement and is considered complete after the one-hour in-person consultation with our immigration consultant.
Form Filling Service
Delivery for the Form Filling Service occurs as per the initial agreement and concludes once we have completed and finalized the relevant application form with you.
Your Responsibilities
By agreeing to the Terms and Conditions of Global Visa Internationals, you commit to the following obligations:
• General Responsibilities:
- Collaborate fully with Global Visa Internationals and our Immigration Consultants to facilitate the provision of the agreed services.
- Timely payment for the services provided by Global Visa Internationals, including any associated third-party expenses related to your application, as specified in this agreement.
- Provide complete and accurate information to Global Visa Internationals throughout the duration of our engagement.
Specific Responsibilities for Full Representation Service Clients:
Disclosure of Character and Legal Matters:
- Disclose any matters affecting your good character, including any fixed penalty notices or civil, criminal, or traffic offenses.
Contact Information:
- Provide your contact details to Global Visa Internationals upon initial contact and update us within seven days of any changes to your email, phone, or postal address.
Information and Documents:
- Furnish additional information and documents as requested by Global Visa Internationals, adhering to a 14-day deadline—or a shorter timeframe if specified due to urgent deadlines.
- Ensure all submitted documents are original, accurate, and genuine. You will bear any legal or financial consequences if Global Visa Internationals incurs damages due to the submission of fraudulent or false documents.
Communication with Authorities:
- Refrain from directly contacting issuing authorities about your application; all inquiries should be directed through your dedicated caseworker or consultant at Global Visa Internationals.
- Promptly inform Global Visa Internationals of any urgent communications from immigration or other relevant authorities.
Submission Deadlines:
- Provide necessary information and/or documents at least two weeks before the submission deadline or one week before the deadline set by immigration authorities.
Liability for Non-Compliance:
- Global Visa Internationals is not liable for losses stemming from your failure to comply with requests for information/documents or failure to provide necessary documentation, which may adversely affect your application.
- If requests for additional information or documentation remain unanswered for two (2) months, it will be assumed that you have defaulted under the Terms and Conditions. Consequently, Global Visa Internationals may suspend your file without issuing a refund for discontinued applications post this period.
Income Verification for Self-Employed Clients:
- Clients must ensure all documents, including invoices and bank payments, align precisely. The accountant’s letters must accurately reflect the figures stated in the Profit and Loss statement for Sole Traders. For Limited company earnings, all payments detailed in the accountant’s letter must exactly match the dividend/salary payments received in the bank account.
Our Fees
The charges you incur from us cover the provision of the services outlined on our website. It is your responsibility to ensure all fees and applicable taxes are paid using one of our approved payment methods.
Government or Home Office fees may vary up until the application submission, and covering these costs is your obligation.
A full payment or deposit must be completed within five (5) working days after agreeing to the Terms and Conditions.
For payments made via bank transfer, all associated transaction costs are the payer’s responsibility. We apply no surcharges for payments made through UK credit cards, cheques, or bankers’ drafts and do not accept American Express. Payments via PayPal will incur PayPal’s service charges and any cross-border fees, if applicable.
It’s important to note that the fees detailed in this agreement apply exclusively to the agreed-upon visa application service. Should you require any additional services, a separate charge will be applied, for which a written estimate will be provided?
Our professional fees exclude home Office fees, visa charges, and any other disbursements, such as translation fees, NARIC fees, or courier fees.
Refund Policy
Your payment signifies engagement with our services, which consist of professional advice and expertise regarding your visa application. Once provided, these services are non-returnable, irrespective of any change in circumstances or decision to discontinue use.
Refund eligibility varies based on the service purchased:
Manage Your Application
- Within 24 Hours of Payment: Should you request a refund via the Client Login Area within 24 hours of payment, a full refund is possible if the service has not yet commenced.
- After 24 Hours – Service Not Provided but Work Commenced: If a refund is requested after 24 hours of payment and work on your service documents has begun, you may be eligible for a refund of 50% of the fees.
- After 24 Hours – Service Not Provided and Work Not Commenced: For refund requests made after 24 hours of payment, where no service has been provided nor work on your documents started, an 80% refund of the fees may be granted.
Full Representation – Postal Service or Premium Service
If this agreement is terminated by the Client or Global Visa Internationals, then Global Visa Internationals will refund the following fees to the client depending on the stages of the application process:
- Upon engagement (payment) – non-refundable retainer: 80% of the fee
- Detailed Assessment of the client against the visa eligibility criteria and providing all information and documents required for the visa application process: 40% of the fee
- Review of documents from the client and completion of filling out the application form: 10% of the fee
- Submission of application to the UK Immigration Authority: No Refund
Document Verification Service
If you submit a written refund request through the Client Login Area before the commencement of the service, you will be entitled to a full refund.
If we advise you on the documents by providing you with the list of required documents and all document templates necessary for the application, but you have not utilized the one-hour consultation, you would be entitled to 50% of the fees.
Telephone Consultation
If you submit a written refund request through the Client Login Area before the commencement of the service, you will be entitled to a full refund.
Face to Face Consultation
If you submit a written refund request through the Client Login Area before the commencement of the service, you will be entitled to a full refund.
Form Filling Service
If you submit a written refund request through the Client Login Area before the commencement of the service, you will be entitled to a full refund.
In the event of a refund of a payment by credit card, funds will be returned to the credit card that was used for your payment. If this card is no longer valid, you will be responsible for making arrangements with your bank or credit provider to have the funds transferred.
No refund is available in instances where the Client is in default of the terms set out in Your Responsibilities.
All refunds will be paid out together with all original documents you have submitted to us within 10 (10) working days of receipt of written confirmation of the acceptance of the refund as full and final settlement.
If, however, after terminating this agreement, you change your mind and wish to request recommencement of the services, we would then do a re-assessment of the work to be done again and provide you with a new fee quote.
No Win, No Fee
The ‘No Win No Fee’ policy applies exclusively to the ‘Full Representation – Postal or Premium Service’ and does not extend to any other service offered.
No refund is available in instances where the Client is in default of the terms set out in the responsibilities mentioned above.
Clients who are unable to provide the requested documents by Global Visa Internationals will not be eligible for the no-win no, no-fee arrangement. In such cases, clients may either claim a refund by the Refund Policy outlined above or choose to continue the application without the no-win, no-fee guarantee.
Global Visa Internationals relies on clients to provide accurate and truthful information. If any claims made by the applicant are found to be false or misleading, the applicant will forfeit their right to the no-win no, fee arrangement.
If the UK Home Office is unable to verify the submitted documents, the no-win, no-fee guarantee will not apply.
The ‘no win, no fee’ policy does not cover applications involving the discretion of the Home Office to make a decision.
Refunds under the no-win, no-fee guarantee will only be issued after the complete refusal of the application. Clients cannot claim a refund before submitting an appeal to the Home Office.
Complaints
Global Visa Internationals is dedicated to providing the highest standard of service. We view all feedback on our performance as an opportunity to better understand our client’s needs and enhance our service. Global Visa Internationals is committed to promptly and effectively resolving all client complaints. If our service does not meet your expectations or if you have any concerns, we want to hear from you.
If, at any point during your case, you are dissatisfied with any aspect of the service provided, please raise your concerns directly with your consultant. To formally complain, you are required to submit your complaint in writing, allowing us to maintain an accurate written record of your concerns.
All written complaints will be acknowledged within two (2) working days of receipt. Your assigned Immigration Consultant will contact you as a priority to attempt to resolve your complaint. If a resolution cannot be reached, your complaint will be escalated according to our company procedures and reviewed by the Office Manager or Director of Global Visa Internationals.
All clients will receive written notification of any investigation conducted and the resolution achieved. Additionally, all correspondence will be documented and retained in the client’s profile indefinitely. We strive to resolve complaints within 15 working days.
If you remain dissatisfied with the resolution of your complaint, or if you prefer not to complain directly with Global Visa Internationals, you have the option to file a complaint directly with the Commissioner at the Office of the Immigration Services Commissioner (OISC); Complaints Team, 5th Floor, 21 Bloomsbury Street, London, WC1B 3HF, UK.
Liability
Global Visa Internationals is not liable for the safety of clients’ documentation while in transit to and from the Home Office or while in transit to or from the applicant. Furthermore, we accept no responsibility for any damage or loss to documents while they are in the possession of the Home Office.
We will not be held liable for any financial loss incurred due to delays or failures in obtaining a visa.
Our liability arising from negligence by the company or an individual employee is limited to any professional fees paid.
Termination of Service
Without prejudice to the foregoing, we may terminate the Contract immediately if you:
- Fail to pay the price on the due date;
- Are in breach of any term of the Contract;
- Have improperly used this website;
- Have provided false or misleading information;
- Have failed to provide instructions upon request; or
- If a conflict of interest arises.
The termination of the Contract (however arising) will be without prejudice to any rights and remedies which may have accrued to either party.
Any conditions which impliedly have effect after termination or expiry will continue to be enforceable notwithstanding termination or expiry.
Clients may terminate the agreement by giving us a written notice through the Client Login Area at any time during the period of engagement. All refunds will be provided to the client by our Refund Policy mentioned above.
Force Majeure
We will not be liable to you or deemed to be in breach of these conditions because of any delay in performing or failure to perform any of our obligations under these conditions if such delay or failure is caused by events outside our reasonable control, including but not limited to acts of God, government action, war or national emergency, acts of terrorism, protests, riots, fire, floods, strikes, or other industrial action of whatever nature. If we are unable to perform our obligations under these conditions, we will promptly notify you of the nature and extent of the circumstances in question. Our performance under the Contract is deemed to be suspended for the period that the event in question continues, and we will have an extension of time for performance for the duration of that period.
License to Use Website
Unless otherwise stated, we or our licensors own the intellectual property rights on the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages or other content from the website for your personal use, subject to the restrictions set out below and elsewhere in the Terms of Use.
You must not:
- Republish material from this website (including republication on another website);
- Sell, rent, or sub-license material from the website;
- Show any material from the website in public;
- Reproduce, duplicate, copy, or otherwise exploit material on our website for a commercial purpose;
- Edit or otherwise modify any material on the website.
Acceptable Use
You must not use Global Visa Internationals in any way that causes or may cause damage to the website or impairment of the availability or accessibility of the website or in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
You must not use Global Visa Internationals to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction, and data harvesting) on or about our website without our express written consent.
You must not use Global Visa Internationals to transmit or send unsolicited commercial communications.
You must not use Global Visa Internationals for any purposes related to marketing without our express written consent.
Restricted Access
Access to certain areas of Global Visa Internationals is restricted. We reserve the right to restrict access to other areas of Global Visa Internationals, or indeed our whole website, at our discretion.
If we provide you with or generate a user ID and password to enable you to access restricted areas of Global Visa Internationals or other content or services, you must ensure that the password is kept confidential.
You must notify us in writing immediately if you become aware of any unauthorized use of your account or password.
You are responsible for any activity on Global Visa Internationals arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.
You must not use any other person’s user ID and password to access Global Visa Internationals unless you have that person’s express permission to do so.
We may disable your user ID and password at any time at our sole discretion, with or without notice or explanation.
Data Protection
We agree that we shall only process your data to perform our obligations under the Contract, and we will at all times process your data by relevant data protection laws and regulations.
Law and Jurisdiction
The Conditions will be governed by and construed by English law, and any disputes relating to the Conditions will be subject to the jurisdiction of the courts of England and Wales.
Breaches of the Terms of Use
Without prejudice to our other rights under the Terms of Use, if you breach the Terms of Use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website, and/or bringing court proceedings against you.
General Provisions
Global Visa Internationals also reserves its right to initiate legal proceedings for the recovery of its fees/costs in the UK courts.
If any provision of these Conditions is found by any court, tribunal, or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, unenforceable, or unreasonable, it will, to the extent of such illegality, invalidity, voidness, unenforceability, or unreasonableness, be deemed severable. The remaining provisions of these Conditions shall continue in full force and effect to the fullest extent permitted by law.
Failure or delay by us in exercising any right or remedy provided by these Conditions or by law will not be construed as a waiver of such right or remedy or a waiver of any other right or remedy.
A person who is not a party to these Conditions will have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Conditions.
These Conditions and any document expressly referred to in them represent the entire agreement between us regarding the Services and the use of the Website. They supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.
You acknowledge that, in agreeing to these Conditions, you have not relied on any representation, undertaking, or promise given by us or implied from anything said or written in negotiations between us before such agreement, except as expressly stated in these Conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, before the date of any contract concluded between us (unless such untrue statement was made fraudulently), and the other party’s only remedy shall be for breach of Contract as provided in these Conditions.
The client understands that the Office of the Immigration Services Commissioner (OISC) may inspect their file to perform its regulatory function.
We have the right to revise and amend these Conditions from time to time. You will be subject to the policies and Conditions in force at the time you order Services from us unless any change to those policies or these Conditions is required to be made by law or governmental authority (in which case it will apply to services that you have previously purchased), or if we notify you of the change to those policies or these Conditions before we send you the Dispatch Confirmation. We have the right to assume that you have accepted the change to the Conditions unless you notify us to the contrary within seven working days of receipt of the Results.